Can I return my purchase?

Of course we hope that you are satisfied with your purchase. If you still want to return something, you can of course do so according to the rules below: You can return the item within 30 days of purchase. The item must not have been used or worn. The costs for sending to Rugbymagazijn are yours and will not be reimbursed. Always include the returns form, so that we know who to send the return amount to to transfer. You will receive the purchase amount back within 7 working days at the latest.

FAQ – Rugbymagazijn

Pay

You can pay at Rugbymagazijn with iDeal, Mastercard, VISA, American Express, Apple Pay
and with a Rugbymagazijn Gift Card.

We have no insight into bank and credit card details so that your privacy is 100%
guaranteed.

Not sure what gift you can make a rugby player or fan happy with? Then a gift voucher from Rugbymagazijn is the perfect gift. Search Rugbymagazijn for Gift Voucher in the search bar. You can then choose a value of €10, €25, €50 or €100. You will receive the gift voucher with unique code by email. Would you prefer a physical receipt? In our physical store in Bussum you can buy gift vouchers that you can use to pay in the store.

No, your gift voucher remains valid. So you can use the credit for several
orders. If you return an item that was paid for with a gift voucher, you will receive
you will receive a refund of the purchase amount on the gift voucher. The code then becomes active again, so you can use it
can use again.

Dispatch

We understand that you want to receive your purchase as quickly as possible. Orders placed before 4:00 PM on Monday to Friday will be shipped the same day. In almost all cases you will receive this the next day. Orders placed during the weekend will often be received on Tuesday. Will the order be sent to Belgium? Then it often takes 1 day longer

Of course! The shipping costs to Belgium are €5.95. As a rule, you will receive yours within 2 days
order.

After you have completed your order, you will receive a track and trace code by email. You can use this code to find out where your package is via PostNL. Are you not at home on the day of delivery? PostNL will then try to deliver it to your neighbors or it will be taken to a parcel point where you can pick up the package (within 7 days, otherwise it will be sent back to Rugbymagazijn). You can track your order via this link .

Will your order fit through the letterbox? We will then send it as a letterbox package. The
The postman always puts your package through the letterbox. You will receive a track and trace
code. Sometimes the track and trace code for a letterbox package indicates that your order
has already been delivered even though you have not yet received anything. This is because of the letterbox package
It was reported as delivered when the postman picked it up in the mailbox
postal distribution center. It is often delivered within 24 hours of this notification.

For orders sent to Belgium, your order is always registered as a package, while sometimes it simply fits through the letterbox.

We understand that this is very annoying. Unfortunately, we have no influence on the crowds at Post
NL, so it can sometimes take longer before your package is delivered. Always check your track and trace code. Sometimes the package has already been delivered to a collection location in your area without you knowing this. Isn't this the case? Please contact us at contact@rugbymagazijn.nl.

Returns

Of course we hope that you are satisfied with your purchase. If you still want to return something, you can of course do so according to the rules below:

You can return the item within 30 days of purchase.
The item must not have been used or worn.
The costs for sending to Rugbymagazijn are yours and will not be reimbursed.
Always include the returns form, so that we know who to send the return amount to
to transfer.
You will receive the purchase amount back within 7 working days at the latest.

You can return the package to:

Rugbymawarehouse
Huizerweg 44
1402 AC in Bussum

You can also drop off a return package in our store in Bussum. You can also exchange items here. You will receive a confirmation of return in the store and within two days you will receive the purchase amount back to the account number with which the order was paid. We cannot immediately return the purchase amount in cash.

We always refund the amount to the account you used to pay for your order. You
The amount will then be credited to your account within 1-3 working days. For credit card payments, the amount will be visible on your next monthly statement. It is possible that the name of our payment provider is used instead of Rugbymagazijn, this is Shopify Payments. If you have not received anything after a few days, please contact us

Have you unexpectedly received the wrong size or the wrong item? Our apologies
for this! You can contact us via contact@rugbymagazijn.nl or via telephone number 06-22411213, so that we can resolve the error for you.

Would you prefer a size larger or smaller? Exchanges are possible at Rugbymagazijn. Send your item back and indicate on the return form which size you want to exchange for. As soon as we have received your package, we will check whether the item you require is in stock. Is it in stock? We will then send the item to you without additional shipping costs.
If the item is unexpectedly out of stock, you will receive a refund of the purchase price